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Home warranties can be complicated. They shouldn’t be. Our goal is to make it easy for you to understand what you’re getting and what to do when things go wrong.
Below are some of our most frequently asked questions. If you don’t see the answer to yours, just give us a call at 877.527.1757 and we’ll be happy to help.
When you make the smart choice to protect your home with IGS Home Warranty, you’re not just looking out for your wallet, you’re looking out for the planet, too. Home systems that are failing or in poor repair can waste a lot of energy or water. When you use your warranty to make a repair, you’re being environmentally responsible by fixing outdated, inefficient systems and avoiding unnecessary waste.
On top of that, our parent company, IGS Energy, is committed to sustainability by going carbon neutral by 2040. Read more about how we’re a part of a purpose beyond profit and going green for good.
Homeowners insurance covers the risk of things that may happen to your home such as theft or damage due to natural disasters or accidents. Insurance claims typically require you to pay a deductible and often result in increased premiums. When many of the systems in your home fail due to normal wear and tear, they are not covered by insurance. Having an IGS Home Warranty picks up where your homeowners insurance leaves off and helps pay for the repairs that you’ll eventually need from failures due to normal wear and tear that will happen over time.
Our protection lines are purposefully packaged together as plans designed to give you the best choices for your home and budget. You may add extra protection for additional water heaters or heating and cooling units for an additional cost. If you have additional units you’d like protected, call us at 877.527.1757 to learn more.
Protection limits apply over a rolling 12-month period. Each expense we pay on your behalf will reduce your remaining protection for the following 12 months. Note that your protection limits may differ by plan line.
Example: if you have a failure with your inside gas lines, and your protection limit is $2,000, and if we pay $1,500 to diagnose and repair the failure, then you’ll have $500 of inside gas line protection remaining for the next 12 months.
You can access your account information online at IGS.com and logging into My Account where you can easily manage your energy and home warranty accounts.
Or you can always call to speak with a human at 877.527.1757.
Monthly Plans: If you’re paying monthly, your plan renews automatically each month like many other subscriptions you may have.
Annual Plans: If you’re paying yearly, you will receive an invoice, email, and a phone call from an IGS Account Manager explaining your renewal options.
Home Buyer’s Plans: If your warranty was part of a real estate transaction and it has been 11 months, please call us at 614-443-0300 to review your options.
